Flights
How can I change my password?
You will find "Change Password"
Carry out the recommended steps then click "submit"
The new password will be sent to your registered e-mail address immediately.
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How can I modify/cancel a previous booking?
You can change/cancel your previous booking at any time, however the change of date or cancellation depends completely upon the terms and conditions of the airlines you have chosenGo to my account and choose the itinerary that need to be cancelled then press cancel button. Write down the reason for cancellation
and submit your request. Our customer service team will review the terms and conditions that apply to your request and inform you about the cancellation policy.
There is a possibility that additional service fee may be charged for cancellation/change of date depending upon the terms and conditions of the airlines. You can also change/cancel your reservation by calling our customer service agents.
What do I need for making an online payment?
All that you need is to have a valid credit card.
Once the payment is done, where can I get my tickets?
The electronic tickets will be automatically issued; you can view and print the passenger receipt, invoice and e-ticket by your email.
What happens if I cancel my booking that I paid for online and collected my tickets?
By cancelling the booking online, the refunded amount will be automatically deposited into your account; several charges might be applied for each passenger in the booking.
After paying online, if I did not receive the ticket, what shall I do?
If you did not receive your e-ticket within 24 hour or your flight is soon, please contact our customer service team.
Are there any additional requirements to issue e-tickets?
As long as the passenger has spelt his/her name as shown on the passport and receives and maintain the e-ticket receipt, his journey is confirmed.
Do I have to carry a copy of the e-ticket receipt to check-in the flight?
We recommend that you show the e-ticket receipt along with same form of identification. This will facilitate and speed up the check in process.
Hotels
What does the total price includes?
The price displayed is the total cost of the room/s requested for the duration of your trip including our fees.
Can I book over the telephone?
Yes, our customers should have the choice of either booking on our website or over the telephone.
Can I book on behalf of my friends or somebody else?
Yes you can. You may make the reservation online or via our customer service team.
How late can I check in to a hotel?
Most hotels will allow check in at any time during the day, however, check out is usually restricted to a specific time. Please consult your hotel and check their check out policy. However, for late check in please contact the hotel directly and inform them with the situation, because some hotels consider it as "No show".
How do I know if my hotel booking is confirmed?
Once you complete your booking payment, we will send the hotel voucher to your email immediately including the booking reference number.
What documents do I need to check in at the Hotel?
You will receive a confirmation email and voucher; print it before your departure and show it to the hotel receptionist to avoid any inconvenience.
What are the methods of payment?
We can only accept valid credit cards, debit cards as methods of payment
How do I reach the hotel?
Once your booking is complete, we will send the voucher that includes the hotel address, phone number and reference number. It is your responsibility to arrange travel to and from the hotel unless you have specified you want transportation.
